In-Store Returns Policy
You may return any product purchased in-store to any VPZ store within 30 days from the date of purchase for a full refund. The following terms and conditions apply:
You must have a valid receipt as proof of purchase.
The product must be unopened and un-used, in original packaging with seals unbroken.
All refunds will be made to the same payment method used to purchase the products. Any loyalty points accrued through purchase will thereafter be deducted.
In addition to this we also offer a 7-day Goodwill returns policy on kits (i.e. batteries/mods and tanks sold as a “kit”). The following terms and conditions apply:
You must have a valid receipt as proof of purchase.
The product must be accompanied by its original packaging and contents including charging cables and informational literature, the product must not have been tampered with in any way and the packaging must not be damaged. Although the product can have been used, it must be in good condition.
The kit must have been set up in-store by store staff. If your kit was set up in store by staff, then a note of this will be visible on your receipt and this will be referenced on return and taken into consideration with regards the condition of packaging.
All refunds will be made to the same payment method used to purchase the products. Any loyalty points accrued through purchase will thereafter be deducted.
Online Returns Policy
Alongside our current warranties and product guarantees, you have the right to cancel any purchase made online within 14 days of receiving your goods. You must return your item within 14 days of notifying us of your intention to return your item, and you will receive a refund within 14 days of our returns team receiving the goods back. Unfortunately, we do not cover the cost of shipping in these circumstances.
Please note that any items which have been opened and used may not be eligible for a full refund, a partial refund may be offered to you. The value of the refund is dependent on the condition of the device.
Consumable items such as liquids, coils, and some “disposable” clearomisers cannot be returned if opened due to hygiene reasons. For further information see the product guarantees and warranties.
All refunds will be made to the same payment method used to purchase the product. Any loyalty points accrued through the sale will be deducted.
